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Features

Everything in your WhatsApp operation, in one workspace.

Six tools, one workspace, one server — built around the real WhatsApp Business workflow.

Start with Dablyo Talk to sales
02 / Platform

Everything your WhatsApp operation needs.

Six tools, one workspace, one server.

Team Inbox

One workspace for every conversation.

Assign, mention, snooze, tag, resolve. Your whole team works from a single thread of truth — with audit history and SLA timers.

  • Unlimited agents · no seat tax
  • Skill, language, queue routing
  • Internal notes & @mentions
Open · 23
Sofia O.2m
Trail Runner size 39…
Marco R.14m
Thanks!
Priya N.31m
Order #4821 confirmed…
Jonas K.1h
Reschedule Friday?
Assigned to Lena · #vipSLA 02:14
Hi! Is size 39 still in stock?
Yes — 4 pairs in Berlin.
Perfect. By Friday?
@lena — AI drafted a reply
Friday delivery to Munich is on track.
Spring 25 DropSent 9,230 / 12,400
Delivered
8,711
Read
6,402
Replies
421
Broadcast Campaigns

Templates to segments, in seconds.

Launch approved templates to filtered audiences, schedule waves, throttle to protect your quality rating, and watch deliveries arrive in real time.

  • Throttle & quality protection
  • Segment by tag, region, behaviour
  • Real-time delivery analytics
Visual Workflows

Drag, route, automate. Without code.

Triggers, waits, branches, handoffs. Sketch the exact path your customers should walk — no code.

  • 30+ built-in triggers & actions
  • Connects to your store, CRM, helpdesk
  • Versioned, with one-click rollback
Trigger
New message
Branch
If contains "order"
yes no
Action
Send to your store
Action
Assign · Lena
AI · Knowledge base · returns_v3
"What's your return policy on hiking boots?"
Free returns within 60 days, unworn. I can send a label now — what's your order number?
kb: returns_v3.md tone: friendly handoff: order_lookup
AI Auto-Replies

Answers grounded in your business.

Connect your knowledge base, product feed, and order data. Dablyo replies in your tone — and hands off the moment a human is needed.

  • RAG over docs, FAQs & orders
  • Tone & brand voice controls
  • Confidence-gated handoffs
Contacts & Tags

Segments that mean something.

Tag, filter, import and sync. Build segments by behaviour, last seen, lifecycle, or any custom attribute.

vip cart_abandoned de-DE birthday_q2 trial_d3 +18 more
Templates

Approved & on file.

Submit, version, and track approval status across categories and locales.

  • order_confirmed_v4 approved
  • shipping_ping_de approved
  • spring_promo_25 in review
  • review_request_v2 draft
05 / Messaging

Built around the real way you talk to customers.

Numbers per brand. Smart replies. Buttons your customers tap. The 24-hour rule WhatsApp expects. All of it, handled — so your team can focus on the conversation, not the rules.

Multiple numbers
One per brand, region, or team.
Connects to your tools
Your store, CRM, helpdesk, spreadsheets.
Text, photos, voice, video
Plus documents, locations, templates.
See who actually read
Delivered, read, replied — at a glance.
Smart 24-hour window
Switches to templates the moment WhatsApp asks.
Broadcasts that don't flag
Throttle, schedule, segment — quality protected.
Buttons & lists
Pick a slot. Tap a category. Browse a catalog.
Route to a human or AI
By skill, language, queue, or time of day.
SO
Sofia Okafor
+1 415 ••• 2208
Today
Hi! Is the Trail Runner in size 39 still in stock?
Yes — 4 pairs in Berlin. Want me to send the express checkout link?
Pick a delivery slot
Friday afternoon, please.
Done. Order #4821 confirmed. We'll text you tracking when it ships.
09 / Use cases

Built for teams that live in WhatsApp.

Ecommerce broadcasts
Drops, restocks, abandoned carts.
Lead follow-up
Auto nudge cold leads back to warm.
Clinic reminders
Appointments, reschedules, prep.
Agency client messaging
Many brands, one operator.
Support team inbox
SLAs, routing, escalation.
AI FAQ assistant
Answer 80% before a human reads.
Sales pipeline follow-up
Stage-based nudges that convert.
Logistics & ops
Status pings, ETA changes, proofs.
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